100% PRODUCT GUARANTEE:
If you're not satisfied with your purchase, let us know and we'll make it right. Within 60 days, we'll gladly replace it, refund your money (excluding delivery charges), or credit you for other items, your choice. After 60 days, items may be exchanged for the same product or for merchandise credit. Under no circumstance will custom orders be refunded.

WARRANTY INFORMATION:
If you have questions about manufacturer warranties, or would like a copy of a specific manufacturer's warranty, please call 1-417-869-6887, or write to Customer Service, 2631 West Bennett, Springfield, MO 65807

PRICES & AVAILABILITY:
Prices shown and availability are subject to change without notice. If prices change, we will process your order and notify you of any difference. We cannot be responsible for typographical errors. Some quantities limited.

DELIVERY SURCHARGES:
Heavy or oversized items are subject to a surcharge in addition to the regular shipping charges listed on the order blank chart. If the item is delivered outside of the continental U.S., other additional charges will apply; please ask for the exact cost by email info@rockandwater.com .

DELIVERY INFORMATION:
Ground Delivery via FedEx^® or UPS^®: Faster than Parcel Post, less expensive than 2-day service! Please add a note during your checkout if you want us to express mail your item. (We use the ground services of either FedEx^® or UPS^®, our selection).

EXPRESS TWO-DAY SERVICE:
Place your order by 10:30 am CT and it will be shipped within two business days!  Add $10.75 to the regular Delivery Charge for delivery in continental U.S. For delivery to HI or AK, add $18.99 to the regular Delivery Charge. (For next-business-day delivery service in continental U.S., add $18.99 to the regular Delivery Charge.) Street address and zip code required; not for delivery to a P.O. Box or RFD address. Certain items cannot be shipped by air.

WORLDWIDE SHIPPING:
Rock and Water ® ships to almost every where in the world. We offer two types of ship methods, standard and express, for almost every country we ship to. To inquire regarding these charges, please send an email to: info@rockandwater.com 

MAILING PREFERENCE :
We maintain all address and personal information in strict confidence and do not divulge this information to any third party--your information is safe with us.

SECURITY:
Your shopping with Rock and Water has been made safe through the use of SSL and DES on our online server. To take advantage of secure shopping, you must have an SSL compatible browser such as Netscape Navigator or Microsoft Internet Explorer.

ERRORS:
Descriptive, typographic or photographic errors are subject to correction. We reserve the right to limit quantities ordered.